Last year Samsung released an impressive line of Android smartphones on many different carriers. At the time of release they seemed to be the Android front runner for competition with the iPhone on AT&T . They even captured the top Android sales spot in Q3 of 2010 as well as sold 80 million mobile devices in Q4 giving them their most success.... I'd assume a company with such success would harbor their customer base and try to keep them happy. Contrarily though, Samsung has been extremely slow with updating their handsets to Froyo (Android 2.2). In fact, at Google released the Nexus S, a Google branded model of the Samsung Galaxy S, with Gingerbread (Android 2.3) in December. Amongst rumors that Samsung was holding back the updates for one re..., Samsung has YET to deliver the upgrade.
Earlier this week, at Mobile World Congress, Samsung showed off their new line of tablets and smart phones. Among them is the Galaxy S II, running... Gingerbread (Android 2.3)!! As everyone ohhs and ahhs over the new phone and it's capabilities, I am left thinking... What about all the customers STILL waiting for 2.2? The customers that put you in that top spot, the customers that allowed you to record breaking sales and profits. The customers that are locked into 2 year contracts with their Samsung phones and probably won't purchase another phone because they'd have to purchase it unsubsidized. Samsung has failed to find the development resources to provide their current customers with an update, yet has found resources to include the newest software in their new phones.
I call 'em how I see 'um and I see a company thats saying, these guys are stuck in contracts they aren't going anywhere, let's concentrate on getting new customers. At this point, with the mobile device landscape just being laid out, Samsung needs to be real careful to not fall into a negative light. Those impressions, once gained are hard to loose. I liken it to Internet Explorer, all the reviews of the new version are positive, but because of it's history I just can't bring myself to use it or even recommend it to anyone I know.
And to think I was a front facing camera away from getting the Captivate over my iPhone 4. I'm glad I went with the iPhone, which I'm handing off to my son in favor of the Motorola Atrix.