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Branden Tanga: I'm not so sure that SaaS is a good idea for infrastructure in this case. There's a difference between having to call a vendor for support per the terms negotiated in the contract vs being able to walk down the hall and actually talk to the sys admin/engineer. I believe our state system is a large enough economy unto itself, that if there truly was a drive to streamline our state IT system, there would be enough money available to hire and have that expertise in house.This isn't consistent with what we've seen in any department of any state agency. Realistically, there is no way the state is going to build an infrastructure team comparable to, say, Google, and there is no reason for them to try. The state shouldn't be in the business of designing, building and maintaining commodity IT infrastructure. Other people already do this far better, cheaper, and more reliably than the state. Its simply a question of expertise and economies of scale. When other people do it better and cheaper, you buy what they have and concentrate on your strengths.
There's a difference between having to call a vendor for support per the terms negotiated in the contract vs being able to walk down the hall and actually talk to the sys admin/engineer.Its better to do neither. When your system is up 99.9% of the time, and you know the best people are on it for the .01% of downtime, its a non-issue. # of calls from us to Google for tech support in the past four years: 0.
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