I'm working on a project pro-bono (yes, as in "free beer") for a state department with a very interesting problem. How many programs (as in "food stamps", not as in "vim") do you think the state offers? I don't know either, but I know there are plenty. How many people in the state actually understand the rules used to administer these programs? Far fewer than you think. The rules are complex even when they can be understood and reconciled with each other, which isn't always.
So, say… Continue