TechHui

Hawaiʻi's Technology Community

Customer Success Manager -- join a virtual team delivering outstanding software support & training to international clients

Are you a highly-organized, tech savvy professional with a passion for delivering excellent service to customers over the globe?

Enjoy working with a virtual team, yet be able stay self-directed to work independently within a fast-paced environment? Able to work from your dedicated, virtual home office?

Looking for something more than just a job, like playing an active part in building the ways customers experiences our client's software and influencing future renewal rates?

Got entrepreneurial spirit?  Love wearing multiple hats and being part of a start-up type business?


We want to talk to you! Read on!

 


Our client is a leading software company in the field of infrastructure planning software. Headquartered in Australia, they have a small but might team of around 20 employees worldwide who deliver top-notch solutions to traffic control planners internationally, with offices servicing North America, Europe and Asia Pacific.


***Ideally they are looking for someone to be based out of Hawaii, working out of their home office.  This role will support customers over the phone & internet in their primary markets -- US West Coast & Australia/New Zealand.


In this role, you will:
  • Conduct scheduled followups with all customers ( after initial purchase, prior to renewal, idle usage etc)
  • Undertake customer outreach activities - scheduled training webcasts, demonstrations to larger organizations or industry bodies
  • Collaborate with  development team to translate customer feedback into product updates and changes
  • Become an expert on our client'ssoftware.
  • Develop tutorial videos and other educational/informational materials related to software
  • Work remotely as part of a diverse team
  • Proactively contact existing customers to ensure our client's software and support exceeds their expectations
  • Ensure that all customer interactions are seen as an opportunity to build better relationships with our client's customers, and to better understand their needs
  • As this company is a start-up, you are expected to pitch in and assume ownership of some operational and administrative tasks associated with your function of working with customers.
  • Must be able to work hours that overlap between our client's MAIN customer markets (North America & Australia/New Zealand).  
  • Be able to work remotely, in your dedicated home office, equipped with your own computer, phone line, access to the internet, etc

     
Desired Skills and Experience

Ideally you have:

  • Fantastic communication skills
  • Excellent writing skills
  • An attention to detail
  • Internet and social media skills
  • Desire to work in an entrepreneurial start-up environment, as well as the ability to successfully work as part of a remote virtual team
  • Ability to solve problems and find creative ways to generate customer satisfaction
  • Technical proficiency
  • Bachelors degree in relevant field
  • 3-5 years of professional experience including time involved with customer relations
  • Your own dedicated home office, equipped with a computer, phone line, internet access, etc.



Interested in this opportunity? Please apply today by sending your CV/Resume to mary@mkdespe.com with a brief paragraph describing why you are the right person for this job.


Thank you for your interest. Qualified candidates will be contacted within 3-5 business days.


 

 

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