CQS Level 2 Support Specialist (Application Support Specialist)

We are looking for a Application Support Specialist for a direct hire job with benefits in Honolulu Hawaii. If you meet the following requirements and would like to apply, please email us your updated resume in the word doc format to zzaidi@bishopco.net

Level 2 Support Specialist is responsible for providing Tier 2 technical product support for all issues escalated from first level support. The Support Specialist is responsible for triaging and managing customer support tickets from intake until resolution.

Essential Functions (include but not limited to):

· Troubleshoot complex client application, integration and environment issues escalated from Tier 1 support

· Review problems, assess work performed, and properly assess and prioritize issues. Respond to customers via phone, email or client relationship management tool

· Modify software as necessary including, but not limited to, changing scripts, reviewing application logs and making necessary modifications to resolve the customer’s problem

· Work directly with client technology staff and end users to deploy and configure application software

· Provided technical support training and guidance to customers and other team members

· Document and track case histories, issues, and actionable steps taken. Develop and manage a document information portal and product knowledge base

· Process customer requests for enhancements and upgrades

· Support software implementation efforts; perform patch installs and software application upgrades

· Perform other duties and responsibilities as assigned

Requirements:

· BS or AS Degree in Computer Information Systems, Computer Science, or other relevant combination of training and experience

· Minimum 2 years experience working in a Healthcare application support environment

· 2+ years experience with SQL Server, familiar with XML, Powershell

· Exceptional customer service skills

· Excellent organizational, documentation, analytical, and problem-solving skills

· Excellent written, verbal and interpersonal skills

· Ability to work on multiple assignments and resolve issues in a timely manner

· Highly self-motivated and directed, with keen attention to detail

· Able to prioritize and execute tasks in a high-pressure environment

· Ability to evaluate technical options and make decisions

· Ability to effectively function in a team oriented environment

· Strong time management skills




Zehra A. Zaidi
Technical Recruiter
Bishop & Company, Inc.
Placing Great People in Great Jobs
841 Bishop Street, Suite 1614
Honolulu, HI 96813
www.bishopco.net
zzaidi@bishopco.net
808.839.2200 p
808.839.4844 f

If you are on LinkedIn, feel free to view and add me to your network: http://www.linkedin.com/in/zzaidi