TechHui

Hawaiʻi's Technology Community

Looking for two best candidates for managing a large data center in Honolulu.

Go to www.hawaiiantel.com and click on "Jobs". Keyword search for "data center".

Summary
Directly participates in, oversees and manages specific areas of system services at a senior level. This position interfaces directly with internal customers and various departments, and facilitates Tier-1/Tier-2/Tier-3 troubleshooting to resolution. There are a number of additional specific processes and services outside of the data center that this position will also support, including most notably internal voice/phone services.

Essential Duties and Responsibilities include the following at a senior lead role level.

* AD/Domain Administration
* Tier-1/Tier-2/Tier-3 Troubleshooting
* All IT Data Center server maintenance and support
* Installs
* Maintenance
* Break/Fix
* PM's
* Performance Monitoring
* Fault Management
* Backups and Disaster Recovery
* Upgrades/Updates/Patches
* Exchange 2003/2007 Server Administration
* IT Data Center planning for future growth and build outs
* IT Data Center planning for new server placements and connectivity
* Maintain all IT Data Center documentation
* Full IT Data Center Veritas (Netbackup 6.x) backup responsibilities across all servers
* Full Symantec AntiVirus responsibilities across all servers
* Maintain security across all servers as defined by IT/Best Practices
* Maintain all IT Data Center environmental elements
* Disaster Avoidance planning and ongoing execution
* Partner with IT Data Network Engineers in maintaining all server/network connectivity and security
* After-Hours and On-Call responsibilities as required or defined
* Any other IT duties/responsibilities as may be required or defined

Supervisory Responsibilities
This job has no supervisory responsibilities.

Competencies and Behaviors

* Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

* Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.

* Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

* Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

* Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

* Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

* Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

* Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information. Ability to formulate business letters and internal correspondence.

* Teamwork - Balances team and individual responsibilities; Gives and welcomes feedback; Supports everyone's efforts to succeed.

* Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.

Qualifications

A. Education and/or Experience

* A Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 6-8 years experience is preferred.

B. Professional training and experience
* Current MCSE certification preferred or commensurate work experience
* Other related certifications highly desirable
* Project/Time Management experience highly desirable

C. Computer / Technical Skills
* LAN/WAN experience required
* Solid and current experience in all/most of the following:
* Windows 2003/2008 Server
* Unix (HP-UX)
* Sun Solaris 8, 9, 10
* Linux
* SQL Server & SQL Database Administration
* Informix/Oracle Database Administration (desirable)
* Sharepoint Support/Administration & Database Support
* FTP Server
* VERITAS Netbackup 6.x
* Tape Library Robotics Management & Administration
* Symantec AntiVirus
* AD Administration
* DNS/DHCP Administration
* Fiber Connectivity/SAN
* SAN Storage Management & Administration
* Load Balancing, Clustered Configurations Setup, Management & Administration
* 'High Availability' concepts & designs
* Web Services
* Proficient in Microsoft Office (Excel, Word, PowerPoint, Access)

Other Skills and Abilities
* Demonstrated work experience in project and task management proficiency with the ability to prioritize and execute accordingly
* Ability to meet deadlines and follow through on assigned projects
* Ability to work in a changing environment while maintaining a high level of quality and productivity
* Must be able to function as a member of a team but able to work and remain productive while working independently with little or no supervision
* Ability to meet deadlines and follow through on assigned projects
* Able to maintain a professional manner during difficult escalation situations
* Present a professional image in customer fronting situations

Physical Demands
* May work at a desk for extended hours.
* Must be able to lift a minimum of 25 lbs.
* Must be able to work varied work hours, 'On-Call', including evenings, weekends and holidays.

NOTICE:

This job description provides a general description of the common duties performed by a person in this position. It does not include every possible duty an individual in this position may be asked to perform and is not all-encompassing. Jobs also may require 'other duties as assigned' and such assignments are considered part of this position's job assignment. This job description is provided as a general summary and does not constitute a contract for employment, and does not in any way alter Hawaiian Telcom's employment-at-will relationship with any employee in this position.

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