Buying an iPhone--anything I should watch out for?

Replies to This Discussion

Permalink Reply by Jon Rosebaugh on August 19, 2008 at 2:18pm

If you want to keep your number, you MUST wait until Aug 29th to switch, and be prepared to wait up to a few weeks for the process to work. Also, if you want anything even remotely complex, I'd suggest trying the AT&T store instead, as they're more likely to deal better with AT&T issues.

Permalink Reply by Daniel Leuck on August 19, 2008 at 3:11pm

I agree. The Apple store at Ala Moana had us wait in line for 30 minutes and then told us AT&T had "unexpectedly shut down their subscription feed because of timezone confusion." Every inquiry we had about upgrading when you have a family plan, etc. was redirected to AT&T. The next day they told us our contract wasn't mature enough to upgrade and that we should come back in November. That would have been really useful information at the beginning of the fiasco. Being herded around by a bunch of know-it-all teenagers topped off our delightful customer service experience.

Jon Rosebaugh:Also, if you want anything even remotely complex, I'd suggest trying the AT&T store instead, as they're more likely to deal better with AT&T issues.

Permalink Reply by Brian Kirsch on August 19, 2008 at 4:05pm

I may have gotten lucky but, I had T-Mobile with an expired contract and was
able to go to the Ala Moana Apple store and walk out in 30 minutes with an IPhone
including having my number transfered from T-Mobile to AT&T. The transfer process
was almost instant.

All in all it was a pretty painless experience despite some of the nightmares I have
heard about waiting in line etc.

> Any fees I might get hit up with on either end?

There is a $35 fee charged by AT&T when you activate the phone.

-Brian

Permalink Reply by Russel Cheng ラッセル　チェン on August 19, 2008 at 5:03pm

Thank you. So does this mean I cannot use either phone for a few weeks while carriers sort me out (literally!)? I am waiting till Aug 29 till I shop. I may delay it a few days to be safe.

Maybe I should go to AT&T store?

Jon Rosebaugh said:

If you want to keep your number, you MUST wait until Aug 29th to switch, and be prepared to wait up to a few weeks for the process to work. Also, if you want anything even remotely complex, I'd suggest trying the AT&T store instead, as they're more likely to deal better with AT&T issues.