Yelp's Reputation is Toast - TechHui2024-03-28T09:47:42Zhttp://www.techhui.com/forum/topics/yelps-reputation-is-toast?commentId=1702911%3AComment%3A57357&feed=yes&xn_auth=no@Daniel: my primary issue wit…tag:www.techhui.com,2010-04-14:1702911:Comment:597832010-04-14T08:30:56.844ZKevin Folanhttp://www.techhui.com/profile/KevniFolan
@Daniel: my primary issue with them is they have taken user-generated content and turned it into a weapon. Really kind of the worst nightmare of Web 2.0.
@Daniel: my primary issue with them is they have taken user-generated content and turned it into a weapon. Really kind of the worst nightmare of Web 2.0. Hi Rob & Rox - My primary…tag:www.techhui.com,2010-04-13:1702911:Comment:597012010-04-13T18:10:18.032ZDaniel Leuckhttp://www.techhui.com/profile/dleuck
Hi Rob & Rox - My primary issue with them is that they appear to be repeatedly lying to the public. They maintain that their salespeople don't offer to remove or reorder bad reviews, but hundreds (thousands?) of people say that is exactly what they were pitched. Some of them are saying it under oath in court.
Hi Rob & Rox - My primary issue with them is that they appear to be repeatedly lying to the public. They maintain that their salespeople don't offer to remove or reorder bad reviews, but hundreds (thousands?) of people say that is exactly what they were pitched. Some of them are saying it under oath in court. Businesses whose product is a…tag:www.techhui.com,2010-04-13:1702911:Comment:597002010-04-13T17:55:22.372ZRob Bertholfhttp://www.techhui.com/profile/HawaiiSearchEngineSocialMarketingExpert
Businesses whose product is an online directory which allow ratings naturally have a dilemma when it comes to attracting advertisers. No advertiser is going to want to pay for advertisement on a site which has bad reviews on them.<br />
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Yelp is not the BBB... but if they want to be a credible source they will need to be more transparent... and they know this, see a blog from a week ago:…
Businesses whose product is an online directory which allow ratings naturally have a dilemma when it comes to attracting advertisers. No advertiser is going to want to pay for advertisement on a site which has bad reviews on them.<br />
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Yelp is not the BBB... but if they want to be a credible source they will need to be more transparent... and they know this, see a blog from a week ago:<br />
<a href="http://officialblog.yelp.com/2010/04/announcing-steps-to-avoid-confusion-increase-transparency.html" target="_blank">http://officialblog.yelp.com/2010/04/announcing-steps-to-avoid-conf...</a><br />
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Due to an increase in mobile technology, people are not using an iPhone to search Google, they are using apps. Just a few days ago (4/8/10) Steve Jobs said: "When people want to find a place to go to dinner, they're not searching; they're going to Yelp."<br />
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Yelp is not going away anytime soon... bad boy or not... I've always been cautious of…tag:www.techhui.com,2010-03-03:1702911:Comment:575792010-03-03T23:04:33.821ZDan Zelikmanhttp://www.techhui.com/profile/DanZelikman
I've always been cautious of referral reviews anyway, but this type of poor business practice will only lead me to Yelp's competitors. Sites that thrive on trust and transparency will have serious problems in retaining people if more stories like this leak out. The problem is that the market is over saturated as it is, so you don't need any help in pushing your site audiences to competitors with bad PR like this.
I've always been cautious of referral reviews anyway, but this type of poor business practice will only lead me to Yelp's competitors. Sites that thrive on trust and transparency will have serious problems in retaining people if more stories like this leak out. The problem is that the market is over saturated as it is, so you don't need any help in pushing your site audiences to competitors with bad PR like this. the internet is not quite a t…tag:www.techhui.com,2010-02-28:1702911:Comment:574132010-02-28T04:29:19.963ZPatrick Ahlerhttp://www.techhui.com/profile/PatrickAhler
the internet is not quite a tight knit community so... <b>marketing > reputation</b>... unfortunately
the internet is not quite a tight knit community so... <b>marketing > reputation</b>... unfortunately I am not saying it's unethica…tag:www.techhui.com,2010-02-27:1702911:Comment:573652010-02-27T04:27:30.237ZJohnhttp://www.techhui.com/profile/John
I am not saying it's unethical. To the contrary, I think it's obviously unethical.<br />
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My point is that unethical behavior is common among companies that are funded by the companies they review/write. Usually these companies are quite careful about the methods they use and they do not use such heavy handed, hollywood style gangster tactics.<br />
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I doubt this will stop them or their direct competitors with the same business model. It will likely shift them to using more underhanded tactics that are…
I am not saying it's unethical. To the contrary, I think it's obviously unethical.<br />
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My point is that unethical behavior is common among companies that are funded by the companies they review/write. Usually these companies are quite careful about the methods they use and they do not use such heavy handed, hollywood style gangster tactics.<br />
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I doubt this will stop them or their direct competitors with the same business model. It will likely shift them to using more underhanded tactics that are more difficult to trace/expose.<br />
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<cite>Daniel Leuck said:</cite><blockquote cite="http://www.techhui.com/forum/topics/yelps-reputation-is-toast?commentId=1702911%3AComment%3A57357&xg_source=msg_com_forum#1702911Comment57357"><div>@John - I would go further and say they aren't just being sloppy, but it appears they are involved in unethical business practices.</div>
</blockquote> @John - I would go further an…tag:www.techhui.com,2010-02-27:1702911:Comment:573572010-02-27T03:37:55.469ZDaniel Leuckhttp://www.techhui.com/profile/dleuck
@John - I would go further and say they aren't just being sloppy, but it appears they are involved in unethical business practices. Calling a small business in duress after they have a bad review and offering to make it go away for a price sounds like something out of the Godfather. If its true, they are also lying to the public because they have repeatedly claimed their sales reps don't have the ability to reorder reviews. Based on the number of nearly identical stories about these sales calls…
@John - I would go further and say they aren't just being sloppy, but it appears they are involved in unethical business practices. Calling a small business in duress after they have a bad review and offering to make it go away for a price sounds like something out of the Godfather. If its true, they are also lying to the public because they have repeatedly claimed their sales reps don't have the ability to reorder reviews. Based on the number of nearly identical stories about these sales calls over the past few years, I find it hard to believe its a conspiracy against Yelp. See this scathing report from…tag:www.techhui.com,2010-02-26:1702911:Comment:573112010-02-26T09:14:53.760ZJohnhttp://www.techhui.com/profile/John
See this <a href="http://www.eastbayexpress.com/eastbay/yelp-and-the-business-of-extortion-20/Content?oid=1176635" target="_blank">scathing report from the East Bay Express</a>. It's 6 pages long and catalogs a long list of Yelp offensives.<br />
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In some sense, it's not surprising as it's a direct outgrowth of their ad supported business model. They probably make most of their money from the companies they review. They have a huge incentive to reward companies that advertise with them. On the other…
See this <a href="http://www.eastbayexpress.com/eastbay/yelp-and-the-business-of-extortion-20/Content?oid=1176635" target="_blank">scathing report from the East Bay Express</a>. It's 6 pages long and catalogs a long list of Yelp offensives.<br />
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In some sense, it's not surprising as it's a direct outgrowth of their ad supported business model. They probably make most of their money from the companies they review. They have a huge incentive to reward companies that advertise with them. On the other hand, if these reports are true, what they are doing is incredibly sloppy.<br />
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That being said, B2B companies have been doing this for years. This happens with trade magazines and IT analysts all the time. We hear these anecdotes weekly from the companies we cover. See an <a href="http://ipvideomarket.info/report/should_you_trust_frost_&_sullivan_awards" target="_blank">expose we did on 'awards' that a large analyst firm provides</a>.<br />
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It would be great to believe that such bad behavior would lead to these companies defeat but history paints a less optimistic outlook. Japan's largest restaurant an…tag:www.techhui.com,2010-02-26:1702911:Comment:573092010-02-26T08:52:59.127ZScott Murphyhttp://www.techhui.com/profile/ScottMurphy
Japan's largest restaurant and food site, <a href="http://www.gnavi.co.jp/" target="_blank">gurunavi.co.jp</a> has taken an entirely different approach. Gurunavi is a publicly traded company and has about <a href="http://www.gnavi.co.jp/company/profile/" target="_blank">$2 billion</a> in assets so you know they did something right.<br />
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Gurunavi's model is simple- business pay a fee to be posted on the site and for users it's free. What they do differently is that they employ about 300 full-time…
Japan's largest restaurant and food site, <a href="http://www.gnavi.co.jp/" target="_blank">gurunavi.co.jp</a> has taken an entirely different approach. Gurunavi is a publicly traded company and has about <a href="http://www.gnavi.co.jp/company/profile/" target="_blank">$2 billion</a> in assets so you know they did something right.<br />
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Gurunavi's model is simple- business pay a fee to be posted on the site and for users it's free. What they do differently is that they employ about 300 full-time restaurant consultants who circle neighborhood restaurants and provide free consultation for subscribed business owners.<br />
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It doesn't sound special but for a small independent restaurant owner, free expert advice is treasured. Gurunavi also provides free seminars known as Gurunavi University. They are free educational courses for restaurant owners.<br />
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Maybe Yelp should look at what they are doing. I've always liked Yelp but at…tag:www.techhui.com,2010-02-26:1702911:Comment:573012010-02-26T08:02:14.215ZGus Higuerahttp://www.techhui.com/profile/GusHiguera
I've always liked Yelp but at the same time kinda envied them because I worked for one of their main competitors, InsiderPages and they basically beat us to a pulp. They just knew how to market themselves better and always had a clean image. This doesn't surprise me one bit though cause we used to get people asking us to remove negative reviews from Insider Pages all the time and debated developing some kind of honor system to have businesses defend themselves. I guess Yelp found out how to…
I've always liked Yelp but at the same time kinda envied them because I worked for one of their main competitors, InsiderPages and they basically beat us to a pulp. They just knew how to market themselves better and always had a clean image. This doesn't surprise me one bit though cause we used to get people asking us to remove negative reviews from Insider Pages all the time and debated developing some kind of honor system to have businesses defend themselves. I guess Yelp found out how to build a better system by making people an offer they couldn't refuse.